36kbd FAQ — answers to all your questions

To register at 36kbd, you must be at least 18 years This is part of our responsible gaming policy. A national ID or passport may be required for age verification. Any account found to be under 18 will be terminated.

No. Each person is allowed only one 36kbd account. Opening multiple accounts is a direct violation of our terms and conditions. If detected, all associated accounts will be suspended and balances may be forfeited.

on the login page and log in using your mobile OTP, or use the "Forgot Password?" option. A reset link will be sent to your registered mobile number or email. If you're still having trouble, contact support directly.

KYC (Know Your Customer) verification is part of our security policy. It helps prevent fraud and keeps your account safe. You'll need to complete verification by submitting a photo of your national ID before making your first withdrawal. Verification is typically completed within 24 hours.

After logging in, you can update your email, mobile number, and password from Account Settings. To change your name or date of birth, please contact support, as these are verified details.

Yes, 36kbd supports responsible gaming. You can suspend your account for a set period or activate self-exclusion at any time. To do so, Responsible Gaming visit the page or contact support.

To permanently delete your account, email support@36kbd.click. Make sure to withdraw any remaining balance before closing. Once permanently closed, your account cannot be recovered.

36kbd supports all the popular payment methods used in Bangladesh:

• Mobile Banking: Mobile Pay, Nagad, Rocket
• Bank Transfer: All Major Banks
• Crypto: USDT, BTC (limited)

For more details, Payment Page here.

Minimum Deposit Amount at 36kbd ৳100 (one hundred taka). You can deposit directly via Mobile Pay and Nagad, and funds are usually credited to your account within 5 minutes.

Withdrawal requests are typically processed within 15 minutes to 2 hours. Having your KYC verification completed will speed up the process. Bank transfers may take 1–2 business days.

Minimum withdrawal amount ৳300 (three hundred taka). Your maximum daily withdrawal limit depends on your account level and verification status. See details payments page here.

In most cases, your balance is updated within 5 minutes. If it doesn't show up, try refreshing the page or logging out and back in. If more than 15 minutes have passed, contact support with your transaction ID.

36kbd does not charge any fees on deposits. Withdrawals are generally free, though your payment provider's own charges may apply in accordance with their policies.

Contact us immediately at support@36kbd.click or via live chat. Provide the transaction ID, amount, and time of the transaction. Our team will do everything possible to assist you, though refunds cannot be guaranteed in all cases.

Common reasons for withdrawal rejection include: incomplete KYC, unmet bonus rollover requirements, exceeding daily limits, or an issue with your account. Contact support to find out the specific reason for any rejection.

After your first deposit as a new member at 36kbd, 100% Welcome Bonus credited to your account. A minimum deposit of ৳100 is all it takes for the bonus to be added automatically. The maximum bonus amount is ৳10,000. A 5x rollover must be completed before the bonus can be withdrawn.

Rollover is the total amount you need to wager before you can withdraw a bonus. For example, a ৳1,000 bonus with a 5x rollover requires ৳5,000 in bets. Not all bets count equally — slots count at 100%, sports at 50%, and Live Casino at 30%.

After claiming the welcome bonus, 30-day to complete the rollover. Any unused bonus will be forfeited once the deadline passes. Each promotion has its own validity period — on the Promotions page here.

36kbd offers cashback on selected games and events every week. You'll generally get back a percentage of your total weekly losses. Cashback can be withdrawn with no rollover required. To see the latest cashback offers, Promotions Page here.

Yes! Invite friends to 36kbd through our referral program and earn a bonus when they sign up and make their first deposit. Find your referral code in your account settings.

36kbd's VIP Program has four tiers: Bronze, Silver, Gold, and Platinum. The more you bet, the more points you earn and the higher your tier climbs. Higher tiers unlock bigger bonuses, faster withdrawals, and a dedicated account manager.

Your real balance is the money you've deposited, which can be withdrawn at any time. Bonus balance cannot be withdrawn until the rollover requirement is met, but it can be used for betting. Once the rollover is complete, the bonus converts into real balance.

36kbd has an extensive game library:

• Sports Betting: Cricket, football, tennis, kabaddi, and much more
• Live Casino: Baccarat, Roulette, Blackjack, Poker
• Slots: 500+ Slots
• Crash Games: Aviator, JetX
• Lottery & Card Games

on the Popular Games page View all.

Live Betting lets you place bets while a match is in progress. Odds change in real time, so quick decisions matter. Log in to access Live Betting and Sports Events Go to the section.

Yes. All games at 36kbd use RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Live Casino games are run by real dealers. If you have doubts about any result, contact support.

Minimum bet for most games ৳10 Sports Betting starts from a minimum of ৳20. Each game has its own minimum and maximum bet limits, which are displayed within the game interface.

For pre-match bets, cancellation may be possible within a set window before the match begins. Once a bet is confirmed, it generally cannot be cancelled. Cancellations during Live Betting are very limited. You can use the Cash Out feature to secure your winnings before the match ends.

Yes, 36kbd is fully mobile-friendly. Play directly in your browser, or for an even better experience, 36kbd App Download now and enjoy fast loading, push notifications, and exclusive offers on the app.

36kbd offers a wide range of cricket betting markets:

• Match Winner, Handicap, Total Runs
• Toss bet, series winner
• Over/Under, runs per over
• Top batsman, top bowler
• Live ball-by-ball betting

Yes. 36kbd uses 256-bit SSL encryption to keep all your information secure. Your personal data is never shared with third parties. For more details, visit our Privacy Policy Read more.

Go to Account Settings, navigate to the "Security" section, and enable 2FA. You can activate two-factor authentication using Google Authenticator or SMS OTP. With 2FA enabled, your account stays protected even if someone knows your password.

Change your password immediately and notify us at support@36kbd.click. Log out of all devices linked to your account. Update your bank or mobile banking credentials as well. Our security team is available 24/7.

No. No 36kbd staff will ever ask for your password, OTP, or payment PIN by phone, message, or email. If anyone does, it's a scam — report it immediately.

36kbd operates under an international gaming license. We uphold responsible gaming standards and are committed to player protection. Learn more About Us on that page.

Yes, our Privacy Policy you may request the deletion of your personal data by emailing support@36kbd.click. Please note that certain information may be retained for a specified period to meet legal and regulatory requirements.

Three ways to reach 36kbd support:

• Live Chat: Log in to the site and click the chat button — the fastest way to reach us
• Email: support@36kbd.click — for detailed or complex issues
• FAQ: You'll find answers to most common questions on this page

Yes! 36kbd's support team provides full service in Bangla. Our staff are specially trained to assist Bangladeshi players and can easily understand your concerns.

To file a complaint, send an email to support@36kbd.click with the subject line "Complaint" and describe your issue in detail. Include a description of the problem, any screenshots, and the relevant date and time. We aim to respond within 48 hours.

Start by clearing your browser cache and trying again. You can also try a different browser or device, and check your internet connection. If the issue persists, 36kbd App use it or notify us at support@36kbd.click.

36kbd app directly App Page Download it from there. The app is available for both Android and iOS. It comes with exclusive offers, faster loading, and push notifications.